You might have heard a instructors discussing client-centred training (or coaching) recently – online, at association meetings and in test centres. The ‘debate’ was revived when the DSA stated ,in their recent ‘Training Standards’ document, that it ‘assumes’ instructors will use this method in their teaching.

Despite the DSA’s move towards coaching, lots of people will tell you that coaching can’t replace instruction – and they are absolutely correct!

Coaching is not a replacement for anything that you are already doing – a good driving coach will use anymethod that’s appropriate to help promote learning. The key difference between a client-centred approach and more traditional training is that the teaching method is determined by the person who is doing the learning. This doesn’t mean that your clients will tell you how to do your job – it means that skilled instructors recognise the learning and thinking styles of each individual pupil and adapt their training to fit.

The ability to identify how your customers learn is the key that can help you challenge their beliefs, understandings and views of the world as a whole, benefitting them and benefitting your business.

Whatever your target market (L drivers, fleet, track, etc.) coaching allows you to investigate how best to help your client by, for example, not always taking their first answer but digging deeper into their thoughts and feelings. Without this skill you are only addressing the behavioural side of driving and in effect only teaching them to pass a driving test or follow a set of rules – regardless of your best intentions to do otherwise.

During the DSA driving test, an examiner observes the driver’s behaviour for forty minutes but the driver’s thoughts and feelings are not challenged. If they show the required behaviour throughout and demonstrate a safe drive, the candidate will pass regardless of what they really think or feel. Given that one in five new drivers will go onto crash within their first year of driving and over 3000 drivers under 25 are killed or injured each year, is behavioural training enough?

At Tri-Coaching we believe that ADI’s really want to help reduce carnage on our roads but that they may need help in developing the skills needed to unlock their own and their client’s potential – our course and support gives you the tools you need. But the Professional Level course does much more than that… Our clients are giving us great feedback on how much more enjoyable their day-to-day work is for them and how their businesses are improving because they are able to offer a different customer experience.

Our job at Tri-Coaching is helping you to improve your training methods and business and we do this for less than £20 a week over a twelve month period. This is an opportunity that we promise you will not regret.

By booking now you will avoid the increase to our prices that VAT will bring – our latest course starts on March 15th.

Call me now on 07889 194011 for full details.

Best regards

Graham Hooper

PS. I hope that you found the recent Tri-Coaching articles (sent by John Farlam) both interesting and useful – there will be more on the way soon. If you missed the links, here they are again:

• Why New Year Resolutions fail – Are you keeping to your business resolutions? http://goo.gl/sYH4J
• What do your potential customers want? Understanding this will help you to build your business. http://goo.gl/ppp3k
• What are learning styles and why are they important? http://goo.gl/behLL

Ask for a brochure at www.tri-coachingpartnership.co.uk by filling out the ‘find out more’ section on our website or alternatively give Graham a ring on 07889194011 and take a step to becoming more professional today with a Professional Award in Coaching for Driver Development. Call: 07889 194011 now for full details.

If you would prefer not to receive further messages from Tri-Coaching Partnership please send an e-mail with ‘unsubscribe’ in the subject line to: info@tri-coachingpartnership.co.uk

Tri-Coaching Partnership Limited
Registered in England No: 7800935
Registered Office: Stourside Place, Station Road, Ashford Kent, TN23 1PP

Website www.tri-coachingpartnership.co.uk

Telephone 07889 194011

why don’t you …., why havent you ….., why wouldnt you ….., why cant you ….., why shouldnt you ……, why couldnt you ……., why arent you ……. all these have negative overtones but why can be used in a more positive way for example:

why might you ……., why would it be good for you to ……., why could it work for you to ……., why might it benefit you to ……, why might you want to ….., why might you devide to ……, why might you even think about ……..,

Next time you use why to help you in maybe your analysis or feedback be aware of how you might use the why question.

Drivers who ‘speed’ crash more often than those who don’t. They are also more likely to commit other driving
violations, such as red-light running and driving too close. Company car and van drivers often exceed speed
limits in order to get to appointments on time, are less likely to view speeding as risky and more likely to think
that being on time is more important. Company car drivers, and people who drive high annual mileages for
work, are up to 50% more likely to crash than private motorists

Step 1

How ready are you to change to improve your lifestlye?

Step 2

Were would you scale yourself on a scale of 1 to 10, 1 being not ready at all and 10 being totally ready.

Step 3

Why didnt you pick a lower number? Think about this

Step 4

Imagine you have changed, so what would the positive outcomes be, sometimes writing these things down can be really powerful.

Step 5

Why are these outcomes important to you? You may want to spend some time contemplating these outcomes.

Step 6

Whats the next step? only you know the answer!